Customer Service

Las Guanacas reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

Please note the following:

  • Refunds will be issued for the total amount paid for the merchandise, excluding original shipping fees, less $12.00 for return shipping.

  • Any unauthorized return merchandise will not be eligible for a refund.

  • Refused packages are refunded once received by our warehouse, less the cost of shipping to and from the destination.

For any Las Guanacas merchandise purchased from an authorized retailer, please contact the store directly regarding your return or exchange.

Any issues or concerns please reach us at